Privacy Policy
THIS PRIVACY POLICY APPLIES TO ALL USING THE SERVICES PROVIDED ON THE WEBSITE.
TRUFFLES CHOCOPLANET recognises the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on this website and other offline sources. This Privacy Policy applies to current and former visitors to our website and to our online customers. By visiting or using our SHOOPY BUSINESS STORE you agree to this Privacy Policy.
TRUFFLES CHOCOPLANET a Sole Proprietor Business registered under the FSSAI NUMBER 21523036000560.
GSTIN NUMBER - 27ACCPH4575K2ZC
We conduct our business through SHOOPY BUSINESS ONLINE STORE.
Registered office and manufacturing unit for Truffles Chocoplanet is at
7 Tulja Apartments, Sant Dyaneshwar Udyan, Bedekar Ganpati Lane, Rambaug Colony, Paud Road, Pune - 411038, Maharashtra, India.
Information we collect
Contact information.
We might collect your name, email, mobile number, phone number, street, city, state, pincode, country and ip address.
Payment and billing information.We might collect your billing name, billing address and payment method when you buy a product. All our payments are processed through the Shoopy Business App along with Razor Pay secured payment gateway who are headquartered at
F-1906, Prateek Wisteria, Sector 77, Noida, Uttar Pradesh 201301
Physical invoice is shipped along with the order.
Information you post. We collect information you post in a public space or on a third-party social media site belonging to Truffles Chocoplanet.
Demographic information.
We may collect demographic information about you, products you like, products you intend to purchase, products you buy, or any other information provided by you during the use of our website. We might collect this as a part of a survey also.
Other information.
If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you register on our website or buy products. We also collect information if you post a comment/query on our website or ask us a question through phone or email.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use information to contact you:
We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.
We use information to respond to your requests or questions. We might use your information to confirm your purchase or delivery.
We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.
We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use information for security purposes. We may use information to protect our company, our customers and our business.
We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. If you buy products from us we'll enroll you in our newsletter.
We use information to send you transactional communications. We might send you emails or SMS about your account or details of purchase.
We use information as otherwise permitted by law.
Cookies and Web Beacons
Like any other website, Truffles Chocoplanet Shoopy uses ' cookies '. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
Sharing of information with third-parties
We will share information with third parties who perform services on our behalf. We share information with vendors who help us manage our online registration process or payment processors or delivery service providers or transactional message processors.
We may share information if we think we have to in order to comply with the law or to protect ourselves. We may also share it if a government agency or investigatory body requests. We might also share information when we are investigating potential fraud.
We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.
Email Opt-Out
You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please write to us at truffles.chocoplanet@gmail.com. It may take about 15 days to process your request. Even if you opt out of getting marketing messages, we will be sending you transactional messages through email and SMS about your purchases.
Third party Websites
Currently Truffles Chocoplanet is using SHOOPY BUSINESS ONLINE STORE to provide and transact in return of the products purchased. Continue using this website only if you agree to all the terms and conditions stated and otherwise applicable. Truffles Chocoplanet does not claim any responsibility in case of any grievance, delayed timelines, monetary loss due to technical payment problems, damaged or broken product delivery, misplaced delivery, inaccuracy in address or phone number provided and any other factors that may result in incomplete or a deficit in customer, client or guest satisfaction.
Privacy & Safety
All information collected is for the purpose of analytics, consumer behavior, quality audits and product popularity forecasts.
Personal information collected such as Name, Address, Phone Number, Email, Birthday is for maintaining client base which may or can be used for sending offers and updates about new launches and products. Phone numbers and Email addresses may also be used to send festive and birthday greetings to our esteemed clients.
Grievance
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below:
Mr Aditya S Hule
Phone: +91- 8446344387
Email: aditya.hule@gmail.com
If you have any questions about this Policy or other privacy concerns, you can also email us at truffles.chocoplanet@gmail.com
Updates to this policy
From time to time we may change our privacy practices without notice. We will also post an updated copy on our website. Please check our site periodically for updates.
If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the website's terms of use.
Best Wishes,
Truffles Chocoplanet